Cancellation and Refund Policy

Cancellation and Refund Policy

  • Terms and Conditions pertaining to One-Way Tour/Intra-City Cab/Airport Pick-up and Drop(only for MINI/SEDAN/SUV)
    1. what is the refund policy if a client cancels a round-trip/wedding car rental or Tour Package or Holiday Package?
    1. Cancellation and Refund Policy for Tempo Traveller /Luxury Tempo Traveller /Innova /Innova Crysta
    1. It is the complete responsibility of the client to inform the customer care support of carbel at least a day prior to the fixed journey in case there is any change in the timing of the cab services to be availed or you wish to reschedule it. At such times, we request you to call our executives and verify if there is a cab which we can allot you at the new specified times of the journey.
    1. In a rare possibility, that our cabs and drivers do not show up for the scheduled trip, without any valid reason, and also carbel fails to give you an alternate cab with a driver in the stipulated time frame, you have all the rights to ask for a 100% refund. This refund will be credited to your carbel registered bank account and is reflected in the account within 21 days. Remember, in case of bank strikes, bank holidays, or reasons pertaining to such issues, there can a delay in the transfer of refund amount from carbel side.
    1. In case, the booking of the scheduled cab is canceled due to out of the hand situations like floods, tsunami, terrorist activities, earthquakes, and other natural calamities, strikes, riots, or fire, carbel will not be responsible for booking cancellation & in such cases advance amount will not be refundable. 
    1. If you cancel the booking at the last hour, that too after the driver and cab details have been sent to you, such cancelation will be termed as No Show. In this case, you are not entitled to any cashback or refund. Please note, that in such cases the total advance booking charges will be considered as cancelation charges.
    1. For any kind of booking cancelation, you ought to e-mail us at refund@carbel.in only via the registered e-mail address with carbel. In case of any more assistance is required, you can call us on 8902983108. Our team will always be there 24 x 7 to support and assist you.
    1. On special occasions like Diwali, Christmas, New Year, or any other regional festivals and events like weddings, no cancelation demand will be entertained. Being specific to the occasion, no cancelation and no refund policy stays firm in such cases.
    1. In case carbel faces any shortage of vehicles due to festive seasons or traffic of peak hours, carbel holds all the rights to increase the cab fare. In such cases, if a client cancels a cab booking due to the increased fare from carbel, he/she will not be entitled to the refund of the advance amount.
    1. If there is a breakdown of the vehicle or a genuine problem with the driver, carbel sees to it that you are provided with a new driver/vehicle. Remember, in such cases, no cancelation or refund requests will be taken into consideration.
    1. carbel is not in control over situations like natural calamities, traffic, construction work, lockdown, and so on, because of which there is a possibility of our drivers reaching your place a little late. At such times, a strict no cancelation and no refund policy is maintained.
    1. carbel reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver /Vendor/Office executive. carbel also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.
    1. In any circumstances, if you are eligible for a refund from carbel, we will be paying it in back in your registered bank account within a maximum period of three weeks.
    1. Drivers/Vendor/carbel are also able to cancel a ride request if they've waited 45 minutes at the pickup location and/or for any reason whatsoever you have provided wrong details of pickup location or you are not reachable at phone, mobile number and email address you have provided. You may be charged either a cancellation fee as forfeiture of the complete advance amount paid by you for the booking or Rs. 3.5 per minute for hatchback / Sedan car, Rs. 4 per minute for SUV / Innova car, Rs. 10 per minute for Tempo traveller, after 45 minutes completed at the sole discretion of the carbel.
    1. If registed customer does not inform to company regarding driver denial of the trip within 30 min of the pick up time through his/her registered number ,it will consider as no show from customer end and no refund is applicable
    1. Please NOTE that the refund process may take 21 days due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

    In case you need clarifications on any of the above points you can e-mail us at info@carbel.in or call us on 8902983108

    JURISDICTION

    We are not party and not responsible for any kind of disupte releated  of vendor/Driver and customer . However if required the jurisdiction for any kind of dispute with carbel would be Bangalore court only.