Cancellation And Waiting Policy (Last updated on: 28 May 2022) Cancellations
Cancellations can be frustrating for riders and driver partners alike. In order to ensure that driver partners are fairly compensated for their time when committing to a trip, we have ensured that a cancellation fee is in place.
A cancellation fee of ₹30 is charged for: Cancelling after the driver is assigned If you cancel after a driver is assigned(assignment happens max. 45 mins before scheduled ride time), you will be charged the cancellation fee.
Cancellation due to no show If the driver’s wait time exceeds 20 minutes at pickup location, you’re marked as no-show and charged the cancellation fee.
How can you clear your cancellation fee? The cancellation fee for a cancelled trip would appear as a pending payment to be cleared before you book your next trip. While booking a new ride, we provide you with an option to add the pending payment to their current ride fare and continue with the booking experience without much hindrance.
What can you do if you were charged a cancellation fee unfairly? If you feel that you have been charged a cancellation fee unfairly and due to factors beyond your control like the driver cancelling the trip or if you’re unable to connect to the driver, you could raise a concern to our support team by email to Info@carbel.in To avoid cancelling your ride, ensure before requesting
Your pickup location is correct Always double-check your pickup location on the map before hitting the ‘Confirm’ button. Pinning your location accurately will save time for both you and your driver.
You’re ready for your ride We notify you when your driver is en-route. Our driver partners do their best to arrive at the pickup location a few minutes before the scheduled time, be ready to hop on to your ride when it arrives.
Waiting Fee Our driver-partners make every effort to arrive at your pickup location before the scheduled time. As a rider, it’s a good practice to be on time for a scheduled trip. Moreover, an efficient dispatch enables us to give you a more cost-efficient & reliable ride. Towards this effort, riders will be charged a nominal waiting fee of ₹3/min when the driver’s wait time, at pickup location exceeds 10 minutes, or, at an intermediate stop (of a multi-stop ride) exceeds 2 minutes.
How it works: Your driver-partner arrives at the pickup location. Once there, a push notification is sent to you communicating his /her arrival.
The driver-partner will wait for 10 minutes from the original scheduled pickup time. If the ride doesn’t start within 10 minutes, waiting fee charges will kick in.For multi-stop rides: You arrive at an intermediate stop. Once there, a push notification is sent to you communicating your arrival and requesting you to be back within 2 minutes. The driver-partner will wait for 2 minutes after arrival.
If the ride is not resumed within 2 minutes, waiting fee charges will start kicking in and continue until your ride is resumed.
If after a total wait time of 15 minutes, the ride is not resumed, the driver-partner will call you to confirm if you are coming back and subsequently end the trip if required. Your waiting charges are incurred until the driver-partner ends the trip.
In case you cancel your ride within four (4) hours of your planned pick-up date and time, it will be considered as a case of ‘No Show’ from the customer’s end. At such times, you cannot claim any refund from carbel,and also the booking amount paid during the time of booking of the vehicle will be considered as cancellation charges and thus we will not be providing any refund in the same condition.
In case you cancel your booking between 4 to 24 hours prior to the date and time of your scheduled journey you are entitled to an 85% refund. 15% of the booking amount or 15% of the total amount paid by the client, whichever deems to be less,will be deducted as Cancellation Charges, and the balance amount will be transferred to your registered bank account within 21 days of your cancellation. The account which is registered with carbel will be the same account used for refund.
The facility of canceling your trip can be availed only before the fixed date and time of the cab journey you have booked for. You can easily cancel your booking by giving us a voice call only on 918277911108/ 8902983108 or you can even e-mail us at refund@carbel.in
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
It is a mandate that all the cancellation requests should be put forth to carbel only through e-mail, viz., carbel.com@gmail.com. No phone call request will be accepted in such cases.
In a situation that the above-mentioned trips and packages are canceled 30 days before the actual date and time of the journey, the client is entitled to a 75% refund by means of bank account transfer, which will be reflected in the bank account within 30 days of cancellation.
According to the second condition, if the cancellation of the cab services is done within a period of 16 to 30 days, you are eligible for a refund of 50%, and the remaining 50% of the advance amount shall be deducted as cancellation charges.The 50% balance amount will be transferred to the client’s registered bank account with carbel within 21 days from the date of cancellation.
The third situation, in which the client opts not to take the carbel services and informs us by e-mail within 7 to 15 days from the date and time of journey, he is entitled to a 25% cashback of the advance amount paid, via bank transfer. These amount will be transferred to the client’s registered bank account in not more than 21 days from the date of cancellation.
In the fourth situation, if a client requests a cab cancellation within 2 to 6 days prior to the tour, carbel will deduct 90% of the advance booking amount and the remaining 10% will be transferred to the client’s bank account from which the advance booking payment is initiated. This refund will be transferred in not more than 21 days from the date of cancellation.
The last two situations in which the client tries to cancel the cab services within 1 to 48 hours before the scheduled time, or after he receives the phone number and other driver details, a No Refund policy is applied.
No Refund or any changes will be accepted at last moment / minutes for Trip/Tour starting or after starting or middle of trip.
Regarding Tempo Traveller /Luxury Bus//Luxury Tempo Traveller / SUV booking the Dispatch team will tell you total estimated fare including Toll Tax, State Tax to be paid directly to vendor /driver during the trip . carbel.com is not liable to provide invoices for such amounts.If customer cancel his booking this time than no refunds will be applicable.
45 days prior to arrival: 10% of the Tour/Travel service/ service cost
15 days prior to arrival: 25% of the Tour/Travel service / service cost
07 days prior to arrival: 50% of the Tour/Travel service / service cost
03 days prior to arrival 75% of the Tour/Travel service/service cost
48 hours prior to arrival OR No Show: No Refund
Note :
Kilometre and time start from Garage to Garage
Road Tax, Toll, Parking, Driver Charges Paid by hires.
For Outstation Minimum 250 K.M Per Day Average Payment.
Ac will not work in Hill Areas
15% Payment in Advance as a Booking Amount (not refundable amount any case)
Transfer money in our Bank Account through Net Banking or UPI Deposit. ( cash Deposit Charges 5 % GST )
For Outstation Night Driving Duties, driver Charges is applicable after 10:00pm To 06:00am (Per Hour) Charges as Per Given Price. Only pickup drop at night.
The Photographs shown are for illustrative purposes Only.
This company is not responsible for any loss, theft, accident etc. during the journey.
Ac. Will Not Working In Standing Mode. In case passenger is not show at the time of departure. 100% tour cost detected.
Airport parking is valid for 30 minutes. If late extra parking is charged.
Studio and LCD Not Allowed in hill area.
Payment :
Deposit @ Rs 15%/- Advance Payment(company account)
Deposit when your pickup time @ 65 %(company account)
Before Returning @ 20 % /-(company account)
Hotel Booking Charges Not Refund.
Rates Not valid for long weekend and Any Festival.
Night Travel Not Allowed in Winters Due To Fog (Strictly), For Safety
Booking Advance Amount is not Refundable
This Regular Rate not Valid for Any Festival and Weekend or Season Time
After booking, if diesel and state tax increases, then the charges will be different
Regarding Tempo traveller /Luxury Tempo Traveller /Luxury Bus advance amount 18%payment in advance for booking amount (not refundable amount any case if customer cancels or refuses service against his /her booking )
If the rates are subjects to changes depanding on fluctuation of diesel /petrol/CNG and Tax parking prices in INDIA and that time if customer refuse to increase the rate than advance amount will not refundable at any case
The Regular rates are not valid for any festival and weekend or season time if customer create his booking advance and that time rate increase than our team inform him/her for new rate . If customer this time refuse it than advance amount will not be refundable (at the case of Tempo Traveller /SUV)
No cancellations and refund are entertained in any case for those product /services that carbel.in sales team has obtained through online , offline on special occasions like Dussehra , Holi, New year, 25th Dec, Pongal, Char dham yatra etc. These are limited occasion offersand therefore cancellations from customer side are not possible and no refund applicable.
For Chardham Bookings/taxi packages, rates are subject to change without prior notice due to high demand in peak seoson. If customer cancels the booking from their end, advance amount will not be refunded.
First of all, you as a client have all the rights to cancel the cab services you have opted for even during the middle of the journey. At such times, you will have to bear the expenses of the full booking amount.
Also, we would like to bring to your notice the Zero Cancellation Booking Charges with carbel, be means of which you can pay the cancellation charges by means of bank transfer, NEFT / IMPS from the registered bank account with carbel. Please read the applicable terms and conditions relating to the usage of bank transfers before doing any transaction.
Under the circumstance, that our driver fails to reach your pick-up destination in time or you have to wait too long for the driver to pick you up, you are entitled to a total waiver of the cancellation charges.
In case of the situation in the reverse order, wherein our driver has waited sufficiently long enough (approximately 30 minutes), and for any personal reason you are not able to avail your taxi services, or in a situation, wherein, the driver is trying to contact you but you are unavailable at such times you will be deemed in the No Show Category. In such cases, you are not entitled to any refund or cashback.
In case you need clarifications on any of the above points you can e-mail us at info@carbel.in or call us on 8902983108
We are not party and not responsible for any kind of disupte releated of vendor/Driver and customer . However if required the jurisdiction for any kind of dispute with carbel would be Bangalore court only.